FAQ
Add products to the bag, continue to secure checkout, and complete payment on Stripe. Shipping and fulfillment begin after successful payment and order review.
No. Card details are collected on Stripe-hosted secure checkout, not stored on this storefront.
Use the size guide first, then contact support with the SKU, preferred size, color, and delivery region.
Most styles are listed in EU sizes 38-44. Some height-increasing and special styles may have narrower size runs, so size is confirmed before shipping.
If you are between sizes, choose the larger size for sandals and loafers. Confirm foot length before fulfillment for the best fit.
The catalog includes cow leather, sheepskin, textile, breathable perforated styles, and knit walking pairs. Each product page shows its current material label.
International shipping can be reviewed by destination, quantity, and carrier availability. Duties, taxes, and customs clearance may depend on the destination country.
Use the order number and checkout email on the Track Order page to view payment, packing, shipment, and tracking updates.
Unworn retail items in resaleable condition may be reviewed for return or exchange under the confirmed order terms. Custom and special quantity arrangements follow written pre-fulfillment terms.
Contact support as soon as possible with your order number and checkout email. Changes can only be reviewed before packing and shipment begin.
Include the order number, checkout email, SKU, size, color, and a short description of the issue so support can review it faster.
For paid orders, check the tracking page first. For sizing, returns, or checkout support, send a message from contact support.